Online Shop Administrator

Join Royal Gorden as an Online Shop Administrator and play a pivotal role in managing our e-commerce operations. This position is ideal for detail-oriented individuals who thrive in a dynamic environment and are passionate about delivering exceptional customer service. Based in Bojongsoang, Jawa Barat, you'll be part of a growing team dedicated to enhancing our online presence and driving sales.

As an Online Shop Administrator, you'll handle daily tasks such as managing product listings, processing orders, and ensuring smooth operations of our e-commerce platform. You'll use tools like Shopify, WooCommerce, or similar platforms to streamline processes and improve efficiency. This role offers a unique opportunity to grow your skills in e-commerce and contribute to the success of Royal Gorden.

📋 Tanggung Jawab Pekerjaan

• Manage and update product listings on our e-commerce platform, ensuring accuracy and completeness.
• Process and fulfill customer orders efficiently, working closely with our warehouse and logistics team.
• Monitor inventory levels and manage stock to prevent shortages and overstocking.
• Provide excellent customer service by responding to inquiries and resolving issues promptly.
• Analyze sales data and provide insights to help optimize our online store performance.
• Collaborate with the marketing team to promote products and drive sales.
• Stay updated with the latest e-commerce trends and best practices to continuously improve our operations.
• Ensure compliance with company policies and industry regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in e-commerce or a related field.
• Proven experience with e-commerce platforms such as Shopify, WooCommerce, or Magento.
• Strong knowledge of inventory management and order fulfillment processes.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with data analysis tools like Google Analytics or similar.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Certification in e-commerce or a related field is a plus.

🛠️ Keahlian

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