Customer Service & Documentation Specialist - Bali, Indonesia

Join Star Concord as a Customer Service & Documentation Specialist in the heart of Bali! This is a unique opportunity to combine your passion for exceptional service with meticulous documentation in a dynamic, international environment. As part of our growing team in Bali, you'll be the first point of contact for our guests, ensuring their stays are seamless and memorable. Using tools like HubSpot and Google Workspace, you'll manage inquiries, bookings, and maintain our meticulous guest records.

Bali's vibrant culture and stunning landscapes provide the perfect backdrop for your professional growth. With Star Concord in Ubud, Denpasar, and other popular locations, you'll be part of a company known for its commitment to quality and guest satisfaction. This role offers the chance to develop your skills in customer service, documentation, and team collaboration, all while contributing to a thriving hospitality business.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by addressing guest inquiries, concerns, and requests promptly and professionally.
• Maintain and update guest records and documentation using HubSpot and Google Workspace.
• Coordinate with the reservations and operations teams to ensure smooth guest experiences.
• Assist in the organization and archiving of guest-related documents and communications.
• Collaborate with the marketing team to support promotional efforts and guest engagement initiatives.
• Participate in team meetings and contribute to continuous improvement processes.
• Adhere to company policies and procedures, ensuring compliance with hospitality standards.
• Stay updated on industry trends and best practices in customer service and documentation.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality, Tourism, Business Administration, or a related field.
• Minimum 2 years of experience in customer service, front office operations, or a similar role in the hospitality industry.
• Proficiency in English, both written and spoken, with good communication skills.
• Familiarity with HubSpot and Google Workspace or similar customer relationship management (CRM) and office productivity tools.
• Strong organizational skills with attention to detail, especially in maintaining accurate guest records.
• Ability to work in a fast-paced, multitasking environment and manage time effectively.
• Certification in hospitality or customer service is a plus.
• Passion for Bali's culture and commitment to delivering exceptional guest experiences.

🛠️ Keahlian

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